Refund policy
Return Policy
At GreenLeaf Kitchens, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a straightforward, eco-conscious solution designed to save you time and effort.
30-Day “Keep It” Policy (Retail Orders Only)
For standard retail purchases, you may request a refund within 30 days of confirmed delivery.
To reduce the environmental impact of return shipping, eligible retail refunds do not require the item to be returned. Once approved, refunds will be issued to the original payment method only. We encourage customers to donate or gift unwanted items whenever possible.
This policy applies strictly to normal retail purchases and does not apply to Bulk & Resale Orders as defined below.
We reserve the right to request additional information or require the item to be returned if misuse or abuse of this policy is suspected.
Bulk & Resale Orders
Orders intended for resale or high-volume purchase—including:
- Any order containing 10 or more identical units
- Multiple purchases of the same item shipped to the same address
- A pattern of separate orders placed to the same name, payment method, IP address, or shipping address within a short period
- Orders flagged as commercial, freight-forwarded, or business distribution
—are classified as Bulk & Resale Orders and are subject to the following terms:
- Return requests must be initiated within 14 days of confirmed delivery.
- Items must be returned unused, unassembled, undamaged, and in original packaging in fully resellable condition.
- Returned items must be shipped within 7 days of return approval and received within 14 days of return approval.
- Return shipping costs are the responsibility of the buyer unless the item is confirmed defective.
- Refunds are issued only after returned items are received and inspected.
- Bulk & resale orders are considered final sale unless explicitly agreed otherwise in writing prior to purchase.
- We reserve the right to charge a restocking fee of up to 15% for bulk returns that require inspection, repackaging, or relisting.
- We reserve the right to cancel, limit, or refuse large quantity orders at our discretion prior to fulfillment.
Order Cancellations
Orders may be cancelled prior to fulfillment. Once an order has been processed or shipped, it cannot be cancelled and must follow the applicable return policy.
We reserve the right to cancel any order suspected of fraud, unauthorized resale, policy abuse, pricing errors, or fulfillment limitations.
How to Request a Refund
To initiate a return request:
- Email contact@greenleafkitchens.com within the applicable return window.
- Include your Order Number and reason for the request.
- Provide clear photographs of the item in its current condition.
Failure to provide requested documentation may delay or void eligibility for refund.
Approved refunds will be issued to the original payment method only within 3–5 business days after approval.
Issuing a refund constitutes final resolution. If a chargeback or payment dispute is initiated after a refund has already been issued, we will provide documentation to the financial institution confirming resolution.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, notify us within 30 days of confirmed delivery and provide clear photographic evidence.
We may offer:
- A replacement (subject to availability), or
- A full refund
In some cases, we may require return of the item for inspection prior to issuing a refund or replacement. If a return is required due to verified defect or error, we will provide return instructions and cover reasonable return shipping costs.
Non-Refundable Items
The following are not eligible for refund:
- Personalized or custom-made products
- Digital downloads
- Items marked “Final Sale”
- Gift cards
- Products returned used, altered, incomplete, or damaged due to customer misuse
Shipping Fees
Original shipping charges are non-refundable. If a bulk return is approved, outbound shipping costs may be deducted from the refund if originally provided at no charge.
Policy Fair Use & Abuse Prevention
To ensure fairness for all customers, we reserve the right to:
- Limit or deny refunds for excessive return activity
- Refuse service to customers engaging in repeated refund behavior
- Require items to be returned for inspection before issuing a refund where patterns of abuse are detected
- Cancel orders suspected of resale arbitrage or commercial redistribution
Our Commitment
This policy reflects our commitment to sustainability, fairness, and responsible commerce. We aim to resolve concerns professionally while maintaining protections necessary to operate responsibly and continue serving our customers.